Welcome to shorthorizons (www.shorthorizons.com). Please read these Terms of Service carefully, as they govern your use of our website and the purchase of our products. By accessing our website and placing an order, you agree to be bound by these terms.
1. General Information
shorthorizons is the brand entity operating through the domain www.shorthorizons.com. All inquiries regarding orders, products, or service should be directed to our official customer support email: baseboard@bumperbaseco.com.
2. Orders and Processing
Once an order is placed, it will be processed and dispatched within 1 to 2 business days. You will receive an automated email notification containing tracking information once your order has been dispatched. Further updates will be sent to the email address provided at checkout as your order reaches key milestones, including arrival at logistics hubs and local dispatch.
3. Shipping and Delivery
We partner with international carriers, including DHL, FedEx, and UPS, to provide shipping services to our customers in Europe and the United States. Our standard shipping time is 4 to 10 business days.
In accordance with applicable consumer protection laws, including the European Consumer Rights Directive, the risk of loss or damage to the goods remains with shorthorizons until the goods are physically received by you or a third party indicated by you (other than the carrier). Should your order exceed the standard shipping timeframe, please contact us at baseboard@bumperbaseco.com. We will initiate an investigation with the carrier and, depending on the findings, will provide either a full refund or a replacement shipment.
4. Right of Withdrawal (European Consumers)
If you are a consumer based in the European Economic Area, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear email statement to baseboard@bumperbaseco.com.
5. Damaged or Defective Goods
We are committed to the quality of our products. If you receive an item that is defective or damaged, please notify our customer support team at baseboard@bumperbaseco.com as soon as possible after delivery.
To expedite the resolution, please provide photographic evidence of the damage or defect. Upon verification of the provided evidence, we will offer you the choice of a full refund or a replacement. There is no requirement to return the damaged item to us.
6. Limitation of Liability
To the maximum extent permitted by applicable law, shorthorizons shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim arising out of or relating to these terms shall not exceed the total amount paid by you for the specific product that is the subject of the claim.
7. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting to this website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
8. Governing Law
These terms are governed by and construed in accordance with the laws of the jurisdiction in which we operate, while maintaining compliance with mandatory consumer protection laws applicable in the European Union and the United States. Any disputes shall be subject to the exclusive jurisdiction of the competent courts.
Contact Us
For any questions regarding these terms, please contact:
Email: baseboard@bumperbaseco.com
Website: www.shorthorizons.com