At shorthorizons, we are committed to transparency and providing clear information regarding our operations and your consumer rights. Please review the following information carefully.
Payment Methods
We offer a secure and efficient checkout process to facilitate your purchases. We accept the following payment methods:
- Credit and Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay and Google Pay.
All transactions are processed using industry-standard encryption protocols to protect your sensitive financial information during transmission.
Shipping and Delivery
We partner with DHL, FedEx, and UPS to ensure reliable delivery to our customers across Europe and the United States.
- Processing Time: Orders are typically processed and dispatched within 1 to 2 business days.
- Transit Time: Standard shipping generally takes 4 to 10 business days depending on your location.
- Tracking: To keep you informed, we provide automated email notifications containing tracking updates at key stages, including order dispatch, arrival at logistics hubs, and local delivery status. Please monitor the email address provided at checkout for these updates.
- Delays: If your order exceeds our standard transit timeframe, we will initiate a formal investigation with the respective carrier. Based on the findings of this investigation, we will determine the appropriate resolution, which may include a replacement shipment or a refund.
Returns and Refunds
Right of Withdrawal (European Customers)
In accordance with European consumer protection regulations, customers located in Europe are entitled to a “Right of Withdrawal.” You have the right to cancel your order within 14 days of receiving your items without providing a reason. To exercise this right, please contact our support team at baseboard@bumperbaseco.com within the 14-day window.
Damaged or Defective Items
We strive to ensure our products arrive in perfect condition. If you receive an item that is damaged or defective, please contact our support team at baseboard@bumperbaseco.com as soon as possible.
- Documentation: To process your request, please provide clear photographic evidence of the damage or defect.
- Resolution: Upon verification of the provided evidence, we will, at our discretion, provide a full refund or issue a replacement. You are not required to return damaged or defective items.
Contact Information
If you have further questions or require assistance, please contact us via email at:
Email: baseboard@bumperbaseco.com
This document serves as our operational policy regarding payments, shipping, and returns. By placing an order with shorthorizons, you acknowledge and accept these terms. We reserve the right to update these policies periodically to ensure continued compliance with evolving legal standards.
To ensure your store remains fully compliant with regional regulations and payment processor requirements, would you like me to draft a Privacy Policy or Terms of Service document to complement this FAQ?