This Refund and Return Policy applies to all products purchased via www.shorthorizons.com (hereinafter referred to as “the Website”). By making a purchase through this Website, you acknowledge that you have read, understood, and agreed to the terms set forth below.
1. Payment Methods
We support a variety of payment methods to ensure a seamless transaction process. The following payment options are available at checkout:
- Credit and Debit Cards: Visa, Mastercard, American Express.
- Digital Wallets: Apple Pay and Google Pay.
All transactions are processed through an encrypted payment environment to ensure data integrity.
2. Shipping and Tracking
shorthorizons partners with international carriers, including DHL, FedEx, and UPS, to provide priority shipping services.
- Tracking Notifications: To keep you informed, our system automatically sends shipping updates to the email address provided at checkout. These updates are sent at critical milestones, including dispatch, arrival at transit hubs, and local delivery.
- Delivery Delays: Should an order exceed the standard shipping timeframe, we will initiate an investigation with the carrier. Based on the findings of this investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
3. Right of Withdrawal (European Customers)
In accordance with European consumer protection regulations, customers located in the European Union are entitled to a 14-day “Right of Withdrawal.”
- Exercise Period: You have the right to withdraw from your purchase within 14 days of receiving your order, without providing a specific reason.
- Return Process: To initiate a return, please contact our support team at baseboard@bumperbaseco.com. We will provide you with the necessary instructions. All returns must be shipped to: 438 Sainte-Catherine Street West, Montréal, QC H3B 1A7, Canada.
- Conditions: Items returned must be in their original condition. Return shipping costs are the responsibility of the customer.
4. Defective or Damaged Items
If you receive a product that is defective or damaged, we are committed to providing a swift resolution.
- Evidence: Please contact our support team via email at baseboard@bumperbaseco.com with photographic or video evidence clearly showing the damage.
- Resolution: Once our team has verified the evidence provided, there is no requirement to return the damaged item. We will proceed with either a full refund or a replacement at our discretion.
5. Refund Processing
Once your return request is approved or your claim for a defective item is validated, we will process the refund.
- Method of Refund: Refunds will be issued to the original payment method used during the initial transaction.
- Timeline: Please allow for standard banking processing times. Refunds are typically reflected in your account within 7 to 14 hours of processing, depending on your financial institution.
6. Contact Information
If you have any questions regarding your order or our refund policy, please reach out to us:
- Email: baseboard@bumperbaseco.com
- Website: www.shorthorizons.com
shorthorizons reserves the right to update this policy as necessary to comply with evolving legal requirements and operational standards.