1. Order Processing
All orders placed on shorthorizons are processed and prepared for dispatch within 1 to 2 business days. Please note that business days do not include weekends or statutory holidays in Canada. Once your order has been processed and handed over to our logistics partners, you will receive a confirmation email containing your tracking information.
2. Shipping Partners and Delivery Times
We utilize premium global logistics services, including DHL, FedEx, and UPS, to ensure your items reach their destination efficiently.
- Estimated Delivery Time: Following the dispatch of your order, the estimated delivery duration is typically 4 to 10 business days.
- Tracking Updates: To ensure transparency, our system automatically transmits shipment updates to the email address provided at the time of purchase. These notifications are sent at critical intervals, including when the order is dispatched, arrives at key transit hubs, and reaches local delivery facilities for final dispatch.
While we strive to adhere to these timelines, please be aware that transit times may vary depending on local carrier operations, customs clearance procedures in the destination country, and other logistical factors beyond our direct control.
3. Shipping Address
All orders are dispatched from our facility located at:
438 Sainte-Catherine Street West, Montréal, QC H3B 1A7, Canada.
4. Delayed Shipments and Support
In the event that an order exceeds the standard estimated delivery timeframe, we are committed to providing assistance. Should you experience a significant delay, please contact our support team at baseboard@bumperbaseco.com.
Upon receipt of your inquiry, we will initiate an investigation with the respective logistics carrier to ascertain the location and status of the shipment. Based on the findings of the carrier investigation and the specific circumstances of the shipment, we will determine the appropriate resolution, which may include the issuance of a replacement shipment or a refund.
5. Customer Responsibilities
Please ensure that the shipping address provided during checkout is accurate and complete. Shorthorizons is not liable for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer. Any additional costs incurred due to incorrect address information will be the responsibility of the customer.
6. International Customs and Duties
For orders shipped to destinations outside of Canada, please note that shipments may be subject to import duties, taxes, or other customs-related fees imposed by the destination country. Such charges are determined by local customs authorities and are the sole responsibility of the recipient. We recommend contacting your local customs office for further information regarding potential charges prior to placing your order.
7. Policy Updates
Shorthorizons reserves the right to modify this shipping policy at any time to ensure ongoing compliance with regulatory requirements and operational standards. Please review this page periodically to remain informed of any updates.